Start here – our FAQ covers the key things you need to know. Learn how to scale workflows, train AI copilots, and make your tools finally in sync.
Frequently Asked Questions
Task & Project Management
AI Agents and Automation
Communication & Collaboration
Databases & Integrations
Pricing & Plans
Task & Project Management
What is Kanban and how do I use it?
Kanban is a visual work management method that originated in Japan. Every task is represented by a card on a board with columns such as Planned, In Progress, and Done (or any stages you define). As a card moves left to right, the team can instantly see progress — or spot bottlenecks.
In the Bridge app, the Kanban board lives under the Board tab. You can drag cards between columns, change their priority or assignees, open them with a single click to edit details, and add labels, comments, file attachments, or subtasks. The goal is to make visual task management a matter of seconds, not minutes.
How many projects can I run at the same time, and how do I create a new one?
There’s no limit — run as many projects as you like. Click + New Project in the Projects sidebar, give the project a name, and invite your team.
How can I view all the tasks assigned to me?
On the "Home page", you find the "My Work" widget. This automatically collects all tasks where you’re an assignee or participant, grouping them by stage and due date. Click the Bridge logo in the top-left corner to return to the Home page from anywhere.
How do I assign someone responsible for a task in Projects / Task Tracker?
Click on the round user icon in the bottom left corner of the card and select a teammate. Alternatively, open the card and find the 'Assignee' field to add one or more owners or watchers. Everyone working on the project will see the change instantly.
What is a Backlog, and how do I use it?
A backlog is an ordered list of every known task, including items that are already completed. It gives the team—and its managers — a bird’s-eye view of each task’s value, effort, and urgency. Regular backlog grooming and refinement keep priorities clear and sprint plans realistic.
In Bridge, the Backlog view provides that high-level perspective: you can see all task groups, their relationships, and statuses at once. It’s easy to add labels, reassign owners, adjust due dates, set priorities, bundle tasks into epics, or prune outdated items. Bulk editing, filters, and sorting turn the backlog into a steerable “center of gravity” for the project — ready to feed tasks into the next sprint.
What does the Activity section show?
It logs every change — status updates, comments, document edits, and more. A single click takes you straight to the related item.
How should tasks be described in a Task Tracker? What is a Task Card?
A task card typically contains all the essential information, such as the title, description, tags, assignee, and due date. You can drag the card across the Kanban board to move it to another sub-project or another stage. The controls in the bottom right corner of the card allow you to set priority or add assignees. Clicking on the card opens a detailed pop-up on the right side of the screen.
Which task list view is the best one? Why are there several?
They are all convenient in their own way. The Board view is a Kanban board that shows tasks by stage or status. Backlog – the master “warehouse” of all tasks, including completed ones. List View is a spreadsheet-style list with flexible filters, which is ideal for analytics.
AI Agents and Automation
How do I activate an AI agent?
Mention the agent's @Name in any chat, and it will either join the conversation or execute the command.
How do I configure the skills of an AI agent?
In Bridge, you can create an AI agent with ease using a low-code visual editor, even if you don't have any programming skills. To do this, open the visual Skill Editor in the Bridge App (Agents → Skills → Tap on a skillset or choose the + New Skill button in the upper right corner). This will give you a graphical representation of the agent's logic and its ability to solve tasks.
You can swap the blocks around to change the sequence of actions (‘Creaty DB Entry’, 'Send message', "Call API") or describe the action in detail by specifying instructions, sources (e.g., databases,) and ways of processing them, as well as communication channels (e.g., chats or messengers).
For more information on configuring AI agents in Bridge: bridgeapp.ai/product/agents
What data sources can an AI agent use?
AI Agents can access Bridge databases or documents, as well as external APIs and data from messenger bots (e.g., Telegram).
Can an AI agent read from or post to external messengers?
Yes. The full list of supported messengers and external channels that are available for your non-human collaborators in the Bridge environment is shown in the agent profile under Communications.
How can the right language model be chosen for an AI agent?
There is a 'Model' field in the agent profile. Select and set the most appropriate one. The currently available options are GPT-4o, which is ideal for complex tasks, and GPT-4o Mini, which is a cost-effective option for routine operations.
What is a language model?
A language model is an AI system trained to work with unstructured text data. It can analyze, interpret, and generate natural language — writing emails, answering questions, structuring information, and more.
How much does using the AI models cost, and how do I track token spend?
Sign up at Bridge. Go to Settings → Billing. The Compute Credits tab shows your balance and a daily spend graph. You can top up at any time. Tokens themselves are cheap: a million tokens cost about $1 – $4, depending on the model. But if your AI agents tackle very large tasks, the total bill can still add up.
You can find additional pricing details here: bridgeapp.ai/pricing
What are tokens and why do they matter?
Think of a token as a tiny “unit of thought” for an AI system. Roughly one token is enough to process a simple word, while a more complex word might take two, three, or even four tokens.
The more complex and longer your prompt, the more computing work the AI has to do. Token usage is like electricity measured in kilowatt-hours — it tells you exactly how much power the “machine” used.
What is an AI agent and how does it work?
An agent is a virtual coworker powered by artificial intelligence. It has its own prompt (a system instruction that defines its role and character), skills, and access to data. AI agents are now built into many apps and SaaS products. In the Bridge platform, you can create and train them as dedicated collaborators and enablers — then call them into any chat or task whenever you need their help.
Communication & Collaboration
What is the difference between 'Chats' and 'Threads'?
Chats are private messages and interactions with agents.
Threads consist of replies related to a specific message, preventing clutter in the general channel. When you click on a specific thread, you can see the context in a pop-up window on the right.
How do I create a new chat or channel?
In the Chats panel header, tap + and select New Message for a private conversation or New Channel for a team channel (public or private).
What are internal and external users, and what is the difference between them?
Internal (Team) users can see all sections and create projects. In contrast, External users can only access the chats they have been added to, and they cannot view the task board, documents, or databases.
How do I start a call and invite others?
In any chat, click the 📞 Call icon. Participants receive an instant invite and can join with one click.
Databases & Integrations
How can I create my own database? Which field and data types are supported?
Navigate to Databases → + New Database. Define fields such as text, number, date, variable, file attachment, list, or boolean.
Design limitless databases with tailored fields and parameters that adapt to every business requirement.
Connect fragmented systems via powerful API integrations or streamline data migration through simple, one-click CSV imports.
How do I filter records in a database?
Click Filter at the top of the DB view, select a field and condition (e.g. 'Status = Open'), and save the filtered view if needed.
Can I connect external databases or services to my workspace?
Create a service account and use the API of an external service or database (e.g., a CRM system) to securely integrate external systems and automate the uploading and downloading of data. Permissions can be configured to allow partial access only (e.g,. to a specific data category).
Pricing & Plans
What does the free user plan include?
Up to 5 GB of storage, unlimited projects, basic chats, calls, tasks, documents, and basic access to AI agents (you only pay for the tokens you actually use to work with AI). Design your own custom agents using our no-code/low-code system, complete with a visual skill editor and a ready-to-use tool library.
What does the paid Bridge plan include?
Bridge offers two paid tiers: Pro and Enterprise.
Bridge Pro costs €9 per user per month (or €90 per user annually). It’s aimed at small teams and fast-growing startups. The plan includes a built-in CRM, messenger integrations, role-based access control, unlimited database capacity, and advanced search. You can try it free during a trial period.
Enterprise is designed for large organizations. Pricing starts at €19 per user per month and, in addition to everything in Pro, adds white-label branding (i.e., custom branded design), a dedicated account manager, priority support, and an uptime SLA (guaranteed availability under a service agreement). It also delivers an extended security suite, including on-premise deployment and encryption with your own keys.
Still have questions?Can’t find the answer you’re looking for? Please chat to our friendly team.Email us
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