Context

FinoBanking (сlient name changed due to NDA) is a fast-growing European neobank that scaled from 20 to 180 employees within two years. As its customer base expanded, so did the complexity of internal communication and task management across operations, compliance, and support teams. 
The leadership team wanted to maintain startup agility while strengthening security and collaboration as the company matured. 

Before discovering Bridge, FinoBanking's daily workflows were spread across several disconnected platforms. Zoom handled team calls, Notion stored documentation, and Jira managed development and support tasks. Each tool worked well on its own — but together, they created friction. Employees juggled logins, lost context between systems, and struggled to maintain visibility across teams.

“We wanted one platform that felt like our team’s operating system — not just another app to check,” said COO, David.

The Challenge and The Solution

Before Bridge, FinoBanking relied on different tools for daily workflows — including messaging, task tracking, and customer service coordination. 
Support tickets lived in one platform, compliance updates in another, and project documentation somewhere else.

This fragmentation caused delays in decision-making, made onboarding harder, and increased costs related to SaaS subscriptions and integrations. 

The team needed a secure, on-premise-ready solution that could connect all departments — without compromising on speed or compliance.

After evaluating several collaboration platforms, they chose Bridge Enterprise for its balance of control and usability. The deployment allowed FinoBanking to host all communication and data within its own infrastructure, ensuring full compliance with internal and regulatory security standards.

As part of the rollout, the team implemented white labeling to match FinoBanking’s corporate identity, making Bridge feel like an extension of their own internal systems. An assigned Account Manager from Bridge coordinated the transition, while priority support managers helped FinoBanking’s IT and operations teams resolve configuration and onboarding questions within hours instead of days.

The deployment began with Customer Support and Operations, where automation had the fastest ROI — auto-assigning tickets and generating reports. The team used Bridge’s Agentic capabilities to automate ticket routing, status updates, and report generation.

Support managers built custom dashboards showing real-time workloads and resolution metrics. Then Product and Engineering teams also adopted Bridge’s project management boards, team video calls (hosted securely on-premise) and AI workflows to track releases and reduce meeting overhead.

“For the first time, our product, support, and security teams could actually talk inside one tool — and it was all compliant,” David said.

Success with Bridge

⭐ In just three months, FinoBanking increased operational efficiency by 35% and improved ticket resolution time by 28%.

⭐ Support headcount remained stable even as customer volume grew 40%, thanks to automation and better workload visibility.

⭐ Managers reported faster decisions and clearer accountability across projects due to Bridge’s built-in Kanban and agile tracking features.

⭐ The company also saved an estimated €3200 per month by consolidating tools.

“Bridge didn’t just simplify our tech stack — it made collaboration measurable and predictable.”

Here’s the insider tip: the most productive teams don’t just switch tools — they just jump into one. Today, we’ll show you how Bridge transforms good teamwork into great results.