Chats and Calls

Communication is a core component of BridgeApp. It’s not just messaging — BridgeApp integrates personal and group chats, project channels, threaded conversations, and video calls into one unified workspace.

You can collaborate with teammates, external guests, and AI agents; start calls, share files, and keep all context tied to your tasks and projects.

Watch this short tutorial to learn how to start conversations, mention teammates, and keep your discussions organized.

Chats 

The Chats section centralizes all communication:

• Project channels
• Messages with users
• Directs with contacts
• Threads
• Drafts
• AI agent conversations

Starting a New Chat or Channel 

At the top of the Chats panel, click the + button to:
 

• New message — start a direct chat with one or more people
• New channel — create a public or private project channel

Unread Tab 

Displays all unread messages across your chats, threads, and channels — no need to check each one manually.

Threads Tab

Threaded conversations offer a more structured, async alternative to meetings:

• View all active threads with reply counters
• See full discussion context in the right panel
• Add replies, reactions, pins, and attachments 

Drafts & Sent Tab 

Useful for preparing messages, moderating team communication, or managing scheduled posts:

• Drafts — unsent messages, including threads and private chats
• Sent — history of your sent messages

Channels

From the left menu, navigate project and team-based channels.

Key features:

• Marked with a # symbol and grouped by organization/team
• Discover and join public channels
• Lock icon 🔒 indicates private channels

Pinned Messages 

Each channel supports message pinning:

• Pinned items appear in the right panel
• Visible to all channel participants
• Ideal for rules, sprint goals, shared resources, or instructions

Browse Channels (All Channels) 

Click Browse Channels to view all available channels:

• Quickly join or leave
• Toggle notifications
• Adjust access settings

Chats 

You can DM any user, including your contacts and AI agents.
 

• Found under the People section
• Start new chats via + New Message
• Drag and drop files when editing a message and also modify existing attachments through the same interface
• Group DMs (multi-user) are coming soon

Directs with Contacts

This tab a single place for all your private conversations, even if they belong to different workspaces.

Adding a Contact to a Channel

Once you’ve added someone as a contact, you can invite them to specific workspace chats. After joining, the contact will have visibility only into that particular channel, which will appear in their Chats module. They won’t be able to access any other channels, modules, or areas of your workspace.

This allows you to collaborate with partners, clients, or contractors in a controlled way, without giving them full access to your internal company environment.

Chats with Agents

BridgeApp supports direct chats with AI agents. 

• Listed in the Agents section of the chat panel
• Talk to agents directly or mention them in any chat using @agent_name

Agents can:

• Automate tasks
• Generate content and reports
• Execute custom skills and workflows

Calls 

BridgeApp supports built-in audio and video calls from any group chat or channel — great for meetings, stand-ups, or calls with partners.
 

Starting a Call

1. Open a chat or channel
2. Click the 📞 Call icon (top right)
3. Participants will get a real-time invite to join

Call Interface

In-call features: 

• Audio & Video Controls: Toggle mic/camera, change device settings
• Participants Panel: See who’s active, speaking, or reacting
• In-call Chat: Access chat, send messages, attachments, and links during the call